> ## Documentation Index
> Fetch the complete documentation index at: https://docs.scraperize.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Common questions about the Scraperize API.

<AccordionGroup>
  <Accordion title="What data can I get?">
    Publicly available data from the platforms we support — profiles, posts, media, comments, pages, and
    search results. See the full list on the [Platforms](/platforms) page. Scraperize returns only what is
    publicly visible; it never accesses private or logged-in-only content.
  </Accordion>

  <Accordion title="How am I billed?">
    With prepaid **credits**. Each successful request costs 1 credit; a [cache hit](/essentials/caching)
    costs 0, and errors are never charged. Credits are bought in one-time packs and **never expire**. See
    [Credits](/essentials/credits).
  </Accordion>

  <Accordion title="Do credits expire?">
    No. Credits stay on your balance until you use them.
  </Accordion>

  <Accordion title="What happens when I run out of credits?">
    Requests return `402 INSUFFICIENT_CREDITS`. Buy another pack from your
    [dashboard](https://app.scraperize.com) and you're topped up immediately — existing credits are
    unaffected.
  </Accordion>

  <Accordion title="How do I reduce credit usage?">
    Add `cache_max_age` to your requests to accept a recent cached result for **0 credits**. Pick the
    largest freshness window your use case allows. See [Caching](/essentials/caching).
  </Accordion>

  <Accordion title="What are the rate limits?">
    Requests are limited per team per minute. Over the limit returns `429` with a `Retry-After` header;
    back off and retry after that many seconds. See [Rate limits](/essentials/rate-limits).
  </Accordion>

  <Accordion title="How should I handle errors?">
    Switch on the stable `error.code`, show `error.message` to users, and log `error.requestId` (include
    it in support requests). See [Errors](/essentials/errors).
  </Accordion>

  <Accordion title="Which platforms do you support?">
    12 platforms and 29 endpoints today — see [Platforms](/platforms) — and we add more over time.
    Need one that isn't listed? [Tell us](https://scraperize.com); the roadmap follows demand.
  </Accordion>

  <Accordion title="Is my data private?">
    Your API keys and usage are private to your team. Keep your API key secret and call the API from your
    server, never from client-side code. See [Authentication](/authentication).
  </Accordion>

  <Accordion title="Can I use this responsibly?">
    Scraperize returns public data, but you are responsible for using it in line with the applicable
    platforms' terms and the laws that apply to you. Use it to build responsibly.
  </Accordion>
</AccordionGroup>

Still stuck? Reach out from [scraperize.com](https://scraperize.com) with your `requestId` and we'll help.